Refund Policy

Customers are strongly advised to inspect their order while the delivery person is present and before accepting the delivery. If you notice an obvious problem, such as:

• Damaged product
• Wrong product
• Missing item or component
• Serious visible defect
• Significant damage to the package

please inform the delivery person immediately and contact Techno Autos before accepting the order whenever possible.

Once you accept the delivery

Once an order has been accepted and received by the customer, a refund, return, or exchange is not automatically available. Any request made after acceptance will be reviewed by Techno Autos and may be refused if it does not meet our applicable policy conditions.

Techno Autos reserves the right to approve or reject refund requests based on the circumstances, product condition, timing of the request, and other relevant factors.

A refund may be considered in situations such as:

• A confirmed order cannot be fulfilled by Techno Autos.
• An eligible order is cancelled before dispatch.
• A damaged product qualifies for a refund after review.
• The wrong product was delivered and a replacement or exchange is not possible.
• A qualifying product defect is confirmed and a refund is determined to be the appropriate solution.
• Another situation specifically approved by Techno Autos.

A refund is not guaranteed simply because a customer requests one.

If you receive a damaged or incorrect product, please report the issue immediately at the time of delivery. If you accept the delivery and later report the issue, Techno Autos may still review your request, but approval is not guaranteed.

We may ask you to provide:

• Order number
• Customer name
• Phone number
• Clear photographs of the product
• Photographs of the packaging
• Video showing the issue
• Other relevant information

After reviewing the evidence, our team will determine the appropriate resolution. This may be a replacement, exchange, refund, or another solution depending on the circumstances.

If Techno Autos approves a return and determines that a refund is appropriate, the refund will generally be processed after the returned product has been received and inspected, where applicable.

The refund amount may depend on:

• Product price
• Applicable delivery charges
• Return delivery charges
• Reason for the return
• Condition of the returned product
• Original payment method

Original delivery charges are not necessarily refundable.

If an issue is confirmed to have resulted from Techno Autos, such as sending the wrong product, we will review the applicable delivery costs and provide an appropriate resolution.

For customer-requested returns that are not caused by an error or qualifying issue from Techno Autos, applicable delivery or return charges may be deducted from the refund or may be the customer's responsibility.

If an order is successfully cancelled before processing or dispatch and payment has already been made, the customer may be eligible for a refund.

Once an order has been dispatched or handed over for delivery, cancellation may no longer be possible. In such cases, the order may instead be handled according to our applicable return policy, if eligible.

Please see our Cancellation Policy for more information.

Where possible, refunds will be made using an appropriate method based on the original payment method.

For online payments, the refund may be processed through the relevant payment service.

For Cash on Delivery orders, Techno Autos will communicate the available refund method and any information required from the customer.

Refund processing times may vary depending on:

• Payment method
• Payment provider
• Bank or financial institution
• Return inspection
• Required verification
• Other circumstances outside our control

Once a refund has been initiated by Techno Autos, the time required for the funds to reach the customer may depend on the relevant payment provider or financial institution.

A refund may not be available where the product:

• Has been used
• Has been installed or assembled
• Has been modified or altered
• Has been damaged by the customer
• Has been improperly handled or stored
• Is missing required components
• Is returned outside the applicable conditions
• Is custom-made or personalized, unless the issue is caused by Techno Autos
• Was specifically identified as non-refundable at the time of purchase

Differences in supplier packaging, branding or minor finish between production batches are generally not considered defects, provided the part matches the fitment and specification ordered. Parts that have been fitted, and consumables that have been opened or used, are not refundable unless confirmed faulty.

We encourage customers to carefully review product information, dimensions, images, and other details before placing an order.

A customer changing their mind after accepting the delivery does not automatically qualify for a refund. Techno Autos reserves the right to refuse refund, return, or exchange requests that do not meet our applicable conditions.

If you purchased a product through our Facebook, Instagram, or TikTok pages, the same refund conditions apply.

If there is an issue with your order, contact our team with your order details as soon as possible. Customers should inspect products at the time of delivery regardless of which platform they used to place the order.

To request a refund or ask about an existing refund, contact:

Techno Autos
Phone: TODO: phone number
Email: TODO: contact email

Please provide your order number, phone number, and a clear explanation of the issue. Our team may request photographs, videos, payment information, or other relevant details before reviewing the request.

All refund requests are subject to review.

Techno Autos reserves the right to approve, partially approve, or reject a refund request based on the applicable policy, product condition, reason for the request, timing, order history, and other relevant circumstances.

We aim to handle genuine product and fulfillment issues fairly while protecting our customers and our business from misuse of the return and refund process.

Techno Autos
TODO: street address
Phone: TODO: phone number
Email: TODO: contact email

• For return information, please see our Happy Return Policy.
• For exchanges, please see our Exchange Policy.
• For order cancellations, please see our Cancellation Policy.