Cancellation Policy

You may request to cancel an order as soon as possible after placing it. Cancellation is generally easier when the order has not yet been processed or dispatched.

Once an order has been prepared, packed, handed over to the courier, or placed into the delivery process, cancellation may no longer be possible.

To request a cancellation, contact Techno Autos as soon as possible.

Techno Autos
Phone: TODO: phone number
Email: TODO: contact email

Please provide:

• Order number
• Customer name
• Phone number
• Reason for cancellation

Our team will check the status of your order and confirm whether cancellation is still possible.

If your order has not yet been processed or dispatched, we will generally try to accommodate a valid cancellation request.

For prepaid orders, an eligible refund may be processed according to our Refund Policy.

For Cash on Delivery orders, there is generally no payment to refund if the order is successfully cancelled before delivery.

Once an order has been dispatched or handed over to a delivery partner, cancellation may no longer be possible. At this stage, the order has already entered the delivery process and may have incurred packaging, processing, and delivery costs.

If cancellation is still requested after dispatch, Techno Autos reserves the right to refuse the cancellation or apply any applicable delivery or return costs.

Customers should not intentionally refuse a confirmed order at the doorstep simply as a method of cancellation. If you want to cancel an order, please contact Techno Autos before the order is dispatched whenever possible.

Repeated refusal of confirmed orders may result in restrictions on future orders, including limitations on Cash on Delivery availability.

If you have an issue with the product when the delivery arrives, please inspect the order while the delivery person is present. If you receive a visibly damaged, incorrect, or incomplete product, report the issue immediately before accepting the delivery whenever possible.

Once an order has been accepted, return, refund, or exchange requests are subject to our applicable policies and are not automatically guaranteed. Please see our Happy Return, Refund, and Exchange policies for more information.

Orders placed through Facebook, Instagram, or TikTok are also subject to this Cancellation Policy.

If you placed an order through social media and want to cancel it, contact our team through the same platform or through:

Techno Autos
Phone: TODO: phone number
Email: TODO: contact email

Please provide your order details so that we can check the current status of your order.

If a cancellation is approved for a prepaid order, the applicable refund will be handled according to our Refund Policy.

The refund process and timing may vary depending on the original payment method and payment provider.

Delivery or other applicable charges may not always be refundable, particularly where the order has already been processed or dispatched.

Orders involving custom-made, personalized, specially prepared, or pre-ordered products may have different cancellation conditions.

Where special cancellation terms apply, they may be communicated before the order is confirmed. Once production or special preparation has started, cancellation may no longer be available.

In certain circumstances, Techno Autos may need to cancel an order. This may happen because of:

• Product unavailability
• Incorrect pricing or product information
• Technical errors
• Delivery limitations
• Suspected fraudulent activity
• Inability to contact the customer
• Other circumstances that prevent us from fulfilling the order

If a prepaid order is cancelled by Techno Autos and a refund is applicable, we will arrange the appropriate refund according to our Refund Policy.

Submitting a cancellation request does not mean that the order has been cancelled. Your cancellation is only confirmed when Techno Autos confirms that the order has been successfully cancelled.

Please do not assume that an order has been cancelled until you receive confirmation from our team.

If you need to cancel an order, contact us as quickly as possible.

Techno Autos
TODO: street address
Phone: TODO: phone number
Email: TODO: contact email