Happy Return Policy

This is the most important part of our return policy.

We strongly recommend that you check your package and product while the delivery person is present and before accepting the delivery. If you notice an obvious issue such as:

• A damaged product
• The wrong product
• Missing parts or items
• Serious visible defects
• Significant damage to the package

please inform the delivery person immediately and contact Techno Autos before accepting the order whenever possible.

Why is this important?

Once a customer accepts and receives an order, the opportunity to return or exchange the product becomes significantly limited. For this reason, customers should carefully inspect their order at the time of delivery.

After an order has been accepted, Techno Autos does not guarantee that a return or exchange request will be accepted. All such requests are subject to our review and approval.

A return may be considered in situations such as:

• You received a different product from what you ordered.
• You received a product with significant damage caused before delivery.
• The product has a qualifying manufacturing or quality issue.
• An item or essential component is missing from the order.
• Another situation is specifically approved by Techno Autos.

A return request is not automatically approved simply because a customer requests one. Techno Autos reserves the right to review and approve or reject each return request based on the circumstances and condition of the product.

Once you have accepted the order from the delivery person, returns or exchanges may be difficult or unavailable. Techno Autos may refuse a return or exchange request where:

• The product was accepted without reporting an obvious issue.
• The product has been used.
• The product has been installed or assembled.
• The product has been modified or altered.
• The product has been damaged after delivery.
• The product is missing its original components or packaging where required.
• The issue is caused by improper use, handling, installation, or storage.
• The customer simply changes their mind after accepting the product.
• The request does not meet our return conditions.

Acceptance of a delivery indicates that the customer has received the order. It does not create an automatic right to return or exchange the product.

For the best possible experience, we recommend following these steps when your order arrives:

1. Check the package before accepting the delivery.
2. Open and inspect the product where reasonably possible.
3. Check that you received the correct product.
4. Check for visible damage or missing components.
5. Take photographs or video if you notice an issue.
6. Inform the delivery person immediately.
7. Contact Techno Autos as soon as possible.

If the delivery person cannot wait for a complete inspection, check the package and product as soon as reasonably possible and contact us immediately if you identify a serious issue.

If Techno Autos approves a return, the product may need to meet the applicable return conditions. Depending on the reason for the return, the product should generally be:

• Unused
• In its original condition
• Free from customer-caused damage
• Accompanied by relevant accessories or components
• Returned with original packaging where required

Products that have been used, installed, modified, painted, altered, damaged, or otherwise changed after delivery may not be eligible for return or exchange.

Parts are supplied against the vehicle details you provide. Please confirm before ordering:

• Make, model and manufacturing year
• Variant, engine code or trim level
• The original part number, where available
• Chassis number for imported and reconditioned vehicles

A part that does not fit because the wrong vehicle details were supplied is handled as a change-of-mind return and is not treated as a defect.

Electrical and electronic components — sensors, ECUs, alternators, starters, audio and lighting units — are returnable only while unfitted and in sealed packaging. Once installed or unsealed they cannot be returned unless confirmed faulty on arrival. Consumables such as oils, lubricants, brake fluid, coolant and filters cannot be returned once opened or used.

Similarly, slight differences between product photographs and the physical product may occur because of lighting, photography, and individual screen settings.

When you contact us about a return, our team may ask for:

• Order number
• Customer name
• Phone number
• Product photographs
• Packaging photographs
• Video of the issue
• Other information necessary to assess the request

Our team will review the information and determine whether the request qualifies under our policy.

Techno Autos reserves the right to approve or reject any return request based on the condition of the product, reason for return, timing of the request, and other relevant circumstances.

If a return is approved, Techno Autos will provide instructions regarding how the product should be returned. Return delivery charges may vary depending on the reason for the return.

Where the issue is confirmed to have resulted from an error by Techno Autos, such as sending the wrong product, we may provide an appropriate return solution. For other approved returns, the customer may be responsible for applicable return delivery costs.

An approved return does not necessarily mean that a cash refund will be provided. Depending on the circumstances, Techno Autos may offer:

• Replacement
• Exchange
• Refund
• Another appropriate solution

The final resolution may depend on product availability, the reason for the return, product condition, and the original payment method. Please see our Refund Policy and Exchange Policy for additional information.

Returns or exchanges may not be accepted for products that:

• Have been used or damaged by the customer
• Have been installed or assembled
• Have been modified or altered
• Have been returned without required components
• Have been damaged because of improper handling or use
• Are custom-made or personalized, unless the issue is caused by Techno Autos
• Are returned outside the applicable return conditions
• Are specifically identified as non-returnable at the time of purchase
• Are returned because the customer simply changed their mind after accepting the delivery

The same return conditions apply to orders placed through our social media channels.

If you ordered through Facebook, Instagram, or TikTok, please contact us with your order details if you identify an issue. You should still inspect your product at the time of delivery and report any obvious problem immediately.

If you believe your order qualifies for a return, contact Techno Autos:

Techno Autos
Phone: TODO: phone number
Email: TODO: contact email

Please provide your order number, phone number, and a clear description of the issue. Photographs or videos may be required before a return request can be evaluated.

Please inspect your order before accepting the delivery.

Once the delivery has been accepted, return and exchange opportunities are very limited and are not guaranteed. Techno Autos reserves the right to refuse any return or exchange request that does not meet our policy requirements.

Our goal is to protect both our customers and our business while ensuring that genuine product or fulfillment issues are handled fairly.

Techno Autos
TODO: street address
Phone: TODO: phone number
Email: TODO: contact email

For related information, please also see our:

• Refund Policy
• Exchange Policy
• Cancellation Policy
• Shipping & Delivery Policy