Exchange Policy

Customers are strongly advised to inspect their order while the delivery person is present and before accepting the delivery. Please check for:

• Wrong product
• Visible damage
• Missing components
• Serious visible defects
• Significant damage to the package

If you notice an obvious issue, inform the delivery person immediately and contact Techno Autos before accepting the order whenever possible.

Important

Once you have accepted and received the order, an exchange is not automatically available. Any exchange request made after acceptance will be reviewed by Techno Autos, and we reserve the right to approve or reject the request.

An exchange may be considered when:

• You received the wrong product.
• You received a product with a qualifying manufacturing defect.
• The product was significantly damaged before or during delivery.
• An essential component is missing.
• Techno Autos specifically approves an exchange for another valid reason.

An exchange request does not guarantee approval.

If you receive a product that is different from the product you ordered, please contact us immediately. We may request photographs or video showing:

• The received product
• Product packaging
• Product label or identifying information
• Your order information

If the mistake is confirmed, we will review the available solution, which may include an exchange for the correct product.

If your product arrives visibly damaged, please report the issue before accepting the delivery whenever possible. If you accept a visibly damaged product without reporting it at delivery, an exchange may not be available.

Techno Autos may review photographs, videos, packaging condition, and other information before approving an exchange.

For an approved exchange, the product may need to be:

• Unused
• In its original condition
• Free from customer-caused damage
• Complete with all required components
• Returned with original packaging where applicable

An exchange may be refused if the product has been:

• Used
• Installed
• Assembled
• Modified
• Painted or altered
• Damaged through improper handling
• Missing components or accessories

Vehicle parts are sold against a specific make, model, year and variant. Please confirm the part number or chassis number before ordering — a part that does not fit because the wrong vehicle details were supplied is treated as a change-of-mind exchange, not a defect.

Electrical and electronic components (sensors, ECUs, alternators, starters, audio and lighting units) can only be exchanged if they are unfitted and in their original sealed packaging. Once such a part has been installed or its seal broken, it cannot be exchanged unless it is confirmed faulty on arrival.

Consumables — engine oil, lubricants, brake fluid, coolant, filters and similar — cannot be exchanged once opened or used.

Minor differences between product photographs and the delivered part may occur due to supplier packaging changes, lighting, photography, and screen settings.

An exchange is not guaranteed simply because a customer changes their mind after receiving the product. Before ordering, customers should carefully review:

• Product images
• Product dimensions
• Materials
• Product description
• Available variations
• Other information provided on the product page

Once an order has been accepted, Techno Autos may refuse exchange requests based solely on a change of preference.

An exchange depends on product availability.

If the same product is unavailable, Techno Autos may, at its discretion, offer another appropriate solution such as:

• An alternative product
• Store credit
• Refund, where applicable
• Another mutually agreed solution

The available solution will depend on the circumstances of the order.

Where an exchange is approved because Techno Autos sent the wrong product or a qualifying issue is confirmed to be our responsibility, we will review the applicable delivery arrangements.

For other approved exchanges, the customer may be responsible for applicable delivery or return costs.

Orders placed through our Facebook, Instagram, or TikTok pages are subject to the same exchange conditions.

If there is an issue with your order, contact us with your order details as soon as possible. Customers should inspect the product at delivery regardless of where the order was placed.

To request an exchange, contact Techno Autos:

Techno Autos
Phone: TODO: phone number
Email: TODO: contact email

Please provide:

• Order number
• Name
• Phone number
• Product name
• Description of the issue
• Clear photographs
• Video, if requested

Our team will review the request and inform you about the next steps.

All exchange requests are subject to review.

Techno Autos reserves the right to refuse an exchange request if the product or request does not meet the conditions of this policy.

This includes situations where the product has been accepted, used, installed, modified, damaged by the customer, or where the reason for exchange does not qualify under our policy.

For more information, please see:

• Happy Return Policy
• Refund Policy
• Cancellation Policy
• Shipping & Delivery Policy

Techno Autos
TODO: street address
Phone: TODO: phone number
Email: TODO: contact email