Questions? Answered.
Common questions about our products, ordering, payment, delivery, returns, and more. Can't find your answer? Our team is happy to help.
General
What is Techno Autos?
Techno Autos is a Bangladesh-based automotive company. We run a full-service workshop for servicing, diagnostics and repair; we sell genuine parts and accessories; and we buy and sell used cars.
That means the same team can service your car, supply the parts it needs, and give you an honest valuation when it is time to sell.
Where is Techno Autos located?
Our office is at TODO: street address.
Do you deliver across Bangladesh?
Yes — we aim to deliver across Bangladesh, subject to courier coverage and product-specific requirements. See our Shipping & Delivery page for more.
Ordering
How can I place an order?
You can order in several ways:
- Through our website — add products to your cart and check out.
- Facebook / Instagram / TikTok — message us the product name, post, video, or a screenshot.
Our team guides you through the process for social orders. See How to Order.
Can I order through Facebook, Instagram, or TikTok?
Yes. Send us the product name, post, video, or a screenshot and our team will confirm availability, price, delivery information, and payment options.
Can I order by phone?
Yes — call TODO: phone number or email TODO: contact email for help with an order or a product question.
Can I change my order after placing it?
If your order hasn't been processed or dispatched yet, you may be able to request changes — contact us as soon as possible with your order number. Once dispatched, changes may no longer be possible.
Payment
What payment methods do you accept?
Depending on the order and channel, we may offer Cash on Delivery and online payment options. See our Payment page for the latest.
Is Cash on Delivery available?
Cash on Delivery may be available for eligible orders and locations. Availability can vary with the product, delivery location, and other circumstances.
Is online payment available?
Online payment may be available through the methods currently supported. The options are communicated during ordering or displayed at checkout where applicable.
Delivery
How long does delivery take?
As a general estimate:
- Inside Dhaka: approximately 2–5 working days
- Outside Dhaka: approximately 3–7 working days
These are estimates and may vary with location, availability, courier conditions and holidays.
How much is the delivery charge?
Delivery charges vary with your location, product size and weight, order quantity, and courier service. The applicable charge is shown or communicated during ordering.
How can I track my order?
For website orders, use our Order Tracking page. For social orders, contact us with your order details and we'll check the status.
What happens if I miss the delivery?
Our delivery partner may make another attempt depending on their process. Please keep your phone available and make sure someone can receive the order. Repeated unsuccessful attempts or refusal of confirmed orders may lead to additional charges or restrictions on certain ordering options.
Products
Are your parts genuine?
We stock genuine and OEM-equivalent parts from trusted suppliers, and we label which is which on the product page. Where an aftermarket alternative is offered, it is listed separately with its own price so you can choose knowingly rather than by accident.
How do I know a part will fit my car?
Check the make, model, year and variant listed on the product page, and match the original part number where you have it. For imported and reconditioned vehicles, send us your chassis number and we will confirm the right part before you order — this is the single best way to avoid a fitment return.
Will the part look exactly like the photos?
Photos are representative. Suppliers occasionally change packaging or minor finish details between production batches, and lighting and screen settings shift colour. The fitment and specification are what matter — if those differ from the listing, it is a defect and we will put it right.
Do you sell cars as well as parts?
Yes. We buy and sell used cars, and every car we sell is inspected by our own workshop first. If you are selling, we will inspect and give you a valuation with the reasoning behind it, not just a number.
Returns & Exchanges
Can I return a product?
Returns may be available for eligible products and situations under our Happy Return policy. Please review it before requesting a return.
What if I receive a damaged product?
Contact us as soon as possible. We may request photos or a video of the product and packaging to assess the issue and determine the right solution.
What if I receive the wrong product?
Can I exchange a product?
Eligible products may be exchanged under our Exchange Policy. Eligibility may depend on product condition, the reason, and time since delivery.
Cancellation & Refunds
Can I cancel my order?
Cancellation may be possible if your order hasn't been processed or dispatched yet — contact us as soon as possible. See our Cancellation Policy.
How do refunds work?
If you're eligible for a refund, the process depends on the reason and your original payment method. See our Refund Policy for details.
Pre-Order
Do you offer pre-orders?
Some products may be offered as pre-orders. These can have different preparation, payment, and delivery timelines — please review the pre-order information provided with the product before ordering. See our Pre-Order page.
Customer Support
How can I contact Techno Autos?
Call TODO: phone number, email TODO: contact email, or reach us on our official Facebook, Instagram, and TikTok pages.
What should I provide when contacting support?
For questions about an existing order, please provide your:
- Order number
- Name and phone number
- Product name
- Details of your issue
These help our team assist you more quickly.
Still have questions?
If you couldn't find the information you need, we're happy to help.
TODO: street address